Fair and transparent return policies for B2B transactions
Trade2Foreign is a B2B marketplace facilitating connections between exporters and buyers. Return and refund policies are established between the exporter and buyer for each transaction. This page outlines general guidelines and best practices.
Important: Always discuss and agree on return terms before finalizing any order.
Returns are typically accepted for the following reasons:
The following items are typically not eligible for return:
Follow these steps to initiate a return:
Reach out to the exporter within the agreed-upon return window (typically 7-30 days) with order details and reason for return.
Submit photos, videos, or other evidence of defects or issues. Include original packaging and all accessories.
Wait for the exporter to review and approve your return request. You'll receive a Return Authorization Number (RAN).
Pack items securely and ship to the address provided. Use a trackable shipping method and include the RAN.
Once the exporter receives and inspects the returned items, you'll receive a refund or replacement as agreed.
Most exporters accept returns within 7-30 days of delivery. The exact window depends on the product type and agreement.
Exporters typically inspect returned items within 5-10 business days of receipt.
Approved refunds are processed within 10-15 business days and may take additional time to reflect in your account.